Refund & Returns Policy

Return and Refund Policy

Effective Date: January 1, 2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the PremiumEV Technologies website at www.PremiumEVCharger.com.

2. Contact Information

For any questions regarding returns or refunds, please contact us:

  • Email: Support@PremiumEVCharger.com

  • Phone: 631-250-2477

  • Address: 418 Broadway STE R, Albany, NY 12207

  • Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

3. Return Eligibility

We accept returns under the following conditions:

  • Return Window: Returns are accepted within 14 days of receiving the product.

  • Condition: Items must be unused, undamaged, and returned in their original packaging with all accessories and documentation.

  • Proof of Purchase: A receipt or order confirmation is required.

4. Return Process

4.1 Initiate a Return

To start a return, contact us via:

Provide your order number and reason for the return. We’ll supply a Return Merchandise Authorization (RMA) and instructions.

4.2 Prepare and Ship the Return

  • Packaging: Safely repack the item in original packaging.

  • Shipping Label: Customers are responsible for return shipping; we recommend using a trackable method.

5. Return Shipping Costs

  • Responsibility: Customers are responsible for return shipping costs, unless the item is defective or incorrect.

  • Restocking Fees: No restocking fees apply.

6. Refunds

6.1 Refund Conditions

Refunds are issued once the returned item is received and inspected. Items that do not meet the return conditions may not qualify for a full refund.

6.2 Refund Method & Timeline

  • Method: Refunds will be issued to the original payment method.

  • Processing Time: Please allow up to 14 days for the refund to appear, depending on your bank.

7. Exchanges

We offer exchanges for items that are defective, damaged, or incorrect. For other exchange requests, customers are responsible for shipping costs.

8. Final Sale & Exceptions

We do not sell final sale items. All standard, unused products are eligible for return within the 14-day window unless:

  • The item is custom or personalized

  • It is perishable or a digital download

  • It is intimate/sanitary and has been opened

9. Legal Rights

This policy does not affect any statutory rights you may have under applicable law.

By placing an order on our website, you agree to this Return and Refund Policy.