Shipping Policy

Effective Date: January 31, 2025

1. Introduction

At PremiumEV Technologies LLC ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, PremiumEVCharger.com.

2. Shipping Destinations

We currently ship to the continental United States.

3. Shipping Costs

Domestic Shipping (United States):

  • Standard Shipping: Free

4. Order Processing Time

  • Processing Time: Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

  • Order Cut-Off Time: Orders placed before 5:00 PM EST will begin processing the same day.

  • Weekend & Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Standard Shipping: 3–5 business days

Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather, carrier delays, or customs issues.

6. Shipping Methods and Carriers

We partner with reputable carriers, including USPS, UPS, and FedEx, to ensure your order arrives safely and on time.

Tracking & Insurance:

  • Tracking details will be emailed once your order ships

  • All shipments are insured against loss or damage

7. Order Tracking

After your order ships, you will receive an email with:

  • Your tracking number

  • The carrier name

  • A link to track your package

Visit the carrier’s website to check delivery status. Need help? Contact our support team.

8. Delivery Issues

8.1 Delayed or Lost Packages

If your package is delayed or lost:

  • Confirm the shipping address provided

  • Check with neighbors or building management

  • Contact us at Support@PremiumEVCharger.com or (631) 250-2477

If tracking shows your package was delivered but you haven’t received it, please contact us immediately.

8.2 Damaged Packages

If your package arrives damaged:

  • Take photos of the damaged packaging and items

  • Contact us within 24 hours at Support@PremiumEVCharger.com

  • We will arrange a replacement or refund, as appropriate

9. Missing Items

If any items are missing from your order:

  • Contact us within 2 days of delivery

  • Include your order number and a description of the missing item(s)

We will resolve the issue by sending the missing item(s) or issuing a refund.

10. Return and Refund Policy

Returns are not accepted on any orders.

11. Incorrect Address

Please ensure all shipping information is accurate. If an order is returned due to an incorrect address:

  • We will contact you to arrange reshipment

  • Additional shipping charges may apply

12. Contact Information

For questions or concerns, contact us:

Company Address:
PremiumEV Technologies LLC
418 Broadway, STE R
Albany, NY 12207, USA

13. Changes to This Shipping Policy

We reserve the right to update this policy at any time. Changes take effect immediately upon posting. Please review this page periodically.

Thank you for shopping with PremiumEV Technologies LLC!
We appreciate your business and are committed to providing you with excellent service.